Recognising these challenges, FDC took strategic steps to break down barriers and build a culture of collaboration. The introduction of a formal marketing department and enhanced training programmes marked a turning point. 

The Midleton office emerged as a standout example of how interdepartmental collaboration can transform client outcomes, setting the standard and protocol for the rest of the Group. Housing a multidisciplinary team—agri consultants, tax planners, financial consultants, accountants, and auditors—this particular office exemplifies the ultimate possibilities when departments operate in sync.

This collaborative model ensures clients receive a holistic and tailored service, where every opportunity is explored through the combined expertise of different professionals all under the same roof. This saves clients a significant amount of time and effort on behalf of consultants and clients. Transference of clients is a seamless process. Often, a client will come in through one service area and, via internal referrals and shared insights, receive additional value in other areas—from tax planning to investment advice to agri-grant optimisation. From farm planning meeting to pension management, FDC offers solutions to any problem a client may face.

Putting Clients First 

FDC’s collaborative culture is built around a single mission: delivering exceptional value to clients. Consultants across departments work together to deliver integrated solutions. Whether helping family-owned farms navigate inheritance and grant applications or advising tourism businesses on investment strategies, the focus remains on personalised, client-centred service.

Overcoming Resistance and Building Trust 

Transforming a long-standing, fast-growing organisation into a highly collaborative one required cultural change. Naturally, some resistance existed—both internally and among clients who were hesitant to engage with unfamiliar consultants. 

However, through transparent communication, relationship-building and consistent delivery of services, FDC persevered and represents excellent interdepartmental collaboration today.

Midleton has become a benchmark office for collaborative excellence across the entirety of FDC Group with other offices adopting the same comprehensive interdepartmental approach. Clients routinely cite the integrated service model, with one client sharing, “Thanks to the Midleton team, we’ve reduced our tax liabilities, secured grants we didn’t know we qualified for, and have a solid financial plan for the future.” 

General Manager Jack Murphy is central to grounding FDC Group throughout its expansion to remain true to its rural roots and the farming community, all while delivering the same quality of service and total business solutions to clients proportionate to their needs. Jack commented, “We are as good as our last job and the quality of our last job is based on the effort and skill of the people that do it. Central to this is building people careers through the work we do and loyalty to FDC Group is repaid with loyalty to our people.” 

Today, FDC’s culture is driven by shared values, transparent communication, and a commitment to lifelong learning, culminating in superb interdepartmental collaboration and support. Discover how FDC Group’s collaborative approach can help your business thrive. Contact us today for personalised advice and solutions tailored to your needs.